Terms of Service

Last Updated: January 31, 2026

1. Introduction

Welcome to MARS COMPUTERS. By accessing and using our website and services, you agree to be bound by these Terms of Service. Please read these terms carefully before making any purchase or using our services.

MARS COMPUTERS is a leading provider of computer hardware, networking solutions, laptops, storage devices, CCTV systems, and related technology products and services in Kenya.

2. Account Terms

  • You are responsible for maintaining the security of your account and password.
  • You are responsible for all activities that occur under your account.
  • You must provide accurate and complete information when creating an account.
  • We reserve the right to refuse service or terminate accounts at our discretion.

3. Products and Services

3.1 Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time. Product images are for illustration purposes and actual products may vary slightly.

3.2 Pricing

All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. Prices are confirmed at the time of order placement.

3.3 Product Descriptions

We strive to provide accurate product descriptions and specifications. However, we do not warrant that product descriptions, specifications, or other content is accurate, complete, reliable, current, or error-free.

4. Orders and Payment

4.1 Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to accept or decline your order for any reason. Order confirmation does not constitute acceptance of your order.

4.2 Payment Methods

We accept the following payment methods:

  • M-Pesa (Mobile Money)
  • Credit/Debit Cards (Visa, Mastercard)
  • Bank Transfer
  • Cash on Delivery (for eligible orders)
  • PayPal

4.3 Payment Security

All payment transactions are processed through secure, encrypted connections. We do not store complete credit card information on our servers.

5. Delivery and Shipping

We offer delivery services within Kenya. Delivery times vary based on location and product availability:

  • Nairobi: 1-2 business days
  • Major Cities: 2-4 business days
  • Remote Areas: 5-7 business days

Delivery charges are calculated based on weight, size, and destination. Free delivery may be available for orders above a certain amount.

6. Warranties

All products come with warranties. Warranty periods are as follows:

  • New Laptops: 6 months warranty
  • Refurbished Laptops: 1 month warranty
  • Accessories: 3 weeks warranty
  • Other Products: Warranty varies by product type and manufacturer

Warranty claims must be accompanied by proof of purchase. Warranties do not cover damage caused by misuse, accidents, or unauthorized modifications.

7. Limitation of Liability

MARS COMPUTERS shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services. Our total liability shall not exceed the amount paid for the product or service in question.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of MARS COMPUTERS or its content suppliers and is protected by Kenyan and international copyright laws. Unauthorized use is prohibited.

9. Governing Law

These Terms of Service are governed by the laws of the Republic of Kenya. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

MARS COMPUTERS

Email: marscomptech@gmail.com

Phone: +254 733 750 664

Address: Mombasa, Kenya

Moi Avenue Branch - Opposite Nila Baby Shop, Near Pembe Za Ndovu

Mwembe Tayari Branch - Behind Naivas Supermarket, Mombasa Mall

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