Privacy Policy
Last Updated: January 31, 2026
1. Introduction
MARS COMPUTERS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website and services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide when you:
- Create an account on our website
- Make a purchase or place an order
- Subscribe to our newsletter
- Contact us for customer support
- Participate in surveys or promotions
Personal information may include:
- • Full name
- • Email address
- • Phone number
- • Delivery address
- • Billing address
- • Payment information (processed securely through third-party payment processors)
- • National ID or business registration number (for business accounts)
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device identifiers and mobile network information
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We use the collected information for the following purposes:
🛒 Order Processing
Process and fulfill your orders, manage payments, and arrange delivery
📧 Communication
Send order confirmations, updates, and customer support responses
🎯 Marketing
Send promotional offers, newsletters, and product recommendations (with your consent)
📊 Analytics
Analyze website usage, improve our services, and enhance user experience
🔒 Security
Prevent fraud, protect against security threats, and ensure platform safety
⚖️ Legal Compliance
Comply with legal obligations and respond to lawful requests
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- •Service Providers: Third-party companies that help us operate our business (payment processors, delivery services, hosting providers)
- •Business Partners: Manufacturers and suppliers for warranty claims and product support
- •Legal Authorities: When required by law or to protect our rights and safety
- •Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your personal information:
- ✓SSL/TLS encryption for data transmission
- ✓Secure payment processing through PCI-DSS compliant providers
- ✓Regular security audits and vulnerability assessments
- ✓Access controls and authentication measures
- ✓Data backup and disaster recovery procedures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Privacy Rights
You have the following rights regarding your personal information:
🔍 Access
Request a copy of the personal information we hold about you
✏️ Correction
Request correction of inaccurate or incomplete information
🗑️ Deletion
Request deletion of your personal information (subject to legal obligations)
🚫 Opt-Out
Unsubscribe from marketing communications at any time
📦 Data Portability
Request your data in a structured, machine-readable format
To exercise these rights, contact us at marscomptech@gmail.com
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
8. Privacy for All Users
Our services are available to customers of all ages. We are committed to protecting the privacy of all our users, including minors. We handle all personal information with care and in accordance with applicable privacy laws.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
MARS COMPUTERS
📧 Email: marscomptech@gmail.com
📞 Phone: +254 733 750 664
📍 Moi Avenue Branch: Opposite Nila Baby Shop, Near Pembe Za Ndovu, Mombasa
📍 Mwembe Tayari Branch: Behind Naivas Supermarket, Mombasa Mall